At SvenHost We value our customers and wish to provide them with a positive experience. To offer you the best service possible, all customers need to follow the same rules and guidelines. These policies are intended to make SvenHost.com’s Service available to all our customers as consistently and efficiently as possible
All services may be used for lawful purposes only. Through SvenHost's Service, you may have access to chat areas, bulletin boards, web pages, email, or other services that enable you to send or post materials ("content") and make that content available to others. You must not submit, publish, or display on the Network any defamatory, inaccurate, abusive, obscene, infringing, or threatening content. In addition, you may not submit, publish, or display any content that violates any US Federal, State, or Local law. You are solely responsible for the content you make accessible through the SvenHost.com. Network. You may not use the Service to assist any other person or entity to violate any Federal, State, or Local laws, ordinances, or regulations.
SvenHost is not obligated to monitor the network to examine available content. You hereby acknowledge that if we are made aware of content that is determined to be, in its sole discretion, unacceptable, undesirable, offensive, indecent, obscene, excessively violent or otherwise objectionable, SvenHost has the right, but not the obligation, to edit, remove or deny access to such content. SvenHost may disclose any content or records concerning customer's account as required to satisfy any law, regulation, governmental request or court order.
Customers may not use the SvenHost's Network with an attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization's security policy. Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. SvenHost will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.
Each SvenHost's' account comes fully equipped with its own pre-configured CGI-Bin. Customers are free to use any CGI-scripts provided with their account or add any additional ones they require. Any CGI-scripts deemed to be adversely affecting the server performance or the network integrity may be shut down without prior notice. CGI-script sharing with domains not hosted by SvenHost is not allowed.
SvenHost prohibits its customers from installing outside chat rooms on their domain, as these tend to be a resource problem. SvenHost does provide its customers a choice of Java chat rooms to choose from for a nominal monthly charge. These chat rooms were designed to meet the growing needs of customers and function without hindering the performance of the servers for others.
Any account that uses a high amount or unfair amount of server resources (such as, but not limited to CPU time, memory usage, and network resources) will be given an option of either upgrading their service level or reducing the resource used to an acceptable or fair level. Fair/unfair will be based on the plan price compared to the percentage of the server the account is consuming.
Background Running Programs
Background daemons in general are prohibited. SvenHost will consider requests on a per-application basis. If allowed, extra charges will be assessed based on resource requirements for system maintenance.
SvenHost currently prohibits its customers from operating IRC or IRC Bots on any of the servers in the SvenHost Network.
Commercial Advertising/Mass Mailings/UCE/SPAM
You must not use the SvenHost's Network, equipment or any SvenHost's email address in connection with the transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of the SvenHost's Network, equipment or any SvenHost's email address. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one's email address accessible to the public will not constitute a request or invitation to receive messages. If you are found to have spammed, without warning, SvenHost reserves the right to disable your domain/terminate your account. In addition, SvenHost may impose a $100 penalty for each spam policy violation. SvenHost solely reserves the right to refuse or cancel service to known spammers. Lastly, SvenHost reserves the right to determine what violates this policy. As such, any violation may result in cancellation of services without refund.
Distribution and/or Transmission of Obscene or Indecent Speech or Materials is strictly prohibited.
Violation of indecency and obscenity laws can result in criminal penalties.
Technical Support Boundaries
SvenHost does provide 24/7/365 Technical Support to all its Resellers and direct clients. However, we do not provide support to your clients or your resellers. SvenHost does not provide Technical Support or help with programming, HTML code, custom programming and 3rd Party Software, whether installed or pre-installed on your computer or our server.
Money Back Guarantee
All subscribers of shared hosting plans, reseller and VPS plans carry a 30-day unconditional money back guarantee (Hosting and VPS purchased under FLASH Sale offer are excluded from the 30-day money back guarantee). If you find the services to be deficient or unsatisfactory, you are entitled to a full refund of the contract amount within the first 30 days of the date of account set-up.
Dedicated Servers are not included under the 30-day money back guarantee policy. We reserve the right to decide if to issue pro-rata refunds under such circumstances. The contract is cancellable without giving reasons by both parties at any time during a period of 30 days to the end of the month, but at the earliest on expiry of the minimum contract period stipulated in the contract.
The 30-Day Money Back Guarantee Period is only applicable for first-time signups. Second time & subsequent sign-ups are not eligible.
Software licenses, domain registration fees, domain transfer fees and domain renewal fees are excluded from the 30-day money back guarantee.
Account credits have no cash value and are extended at our discretion. Account credits can't be claimed for refund as cash in any circumstances, however clients can use credits to pay overdue invoice. Account credits expire if your account is fully terminated.